Here are some of our Frequently Asked Questions. We hope you find the answers your looking for. If not please feel free to contact us kate@ethanandneve.co.uk 

Are your products safe? 

Yes 100%! - We use non-toxic food grade silicone free from BPA, PVC, phthalate, latex, cadmium, lead & heavy metals.  They are non-toxic and do not support the growth of bacteria or mould.  They are compliant with European Safety Standards EN71 Parts 1, 2 and 3.  

Why Silicone?

Silicone is perfect for our products as its waterproof, easy to clean, doesn't harbour any bacteria and will not mould. The soft but firm texture is a safe surface to sooth your babies sore gums.    

Why Wood?

Wood is natural, non-toxic and naturally antibacterial. The hard durable surface is perfect for babies to chomp down on and help those teeth to cut through. Our wood is splinter safe and long lasting. 

How do I clean?

Our products are really easy to clean. Just wipe down with mild soap and water, then either wipe with a clean microfiber cloth or leave to dry. Just remember - Products with metal and wood should not be submerged in water. These should be spot cleaned and left to dry.

We recommend that you regularly check the beads, cords, clasps, clips and wooden rings for any damage after cleaning.

You can find more info on this on our safety pages here

Product turnaround time? 

We aim to process your order within 2-4 business working days upon receipt of order. Do contact us if there is a real urgent need for something and we will try and accommodate. Larger orders may take longer. For more information please see our shipping policy here

Where are the products made? 

All our products are lovingly made in our studio on the sunny south coast of England in Southsea. 

Do you do custom orders? 

Yes sure just drop us an email and let us know what you're after and we can help. kate@ethanandneve.co.uk . Cost and delivery times may vary for custom orders.